Return & Refund Policy

Mientjes Closet

Agreement to This Policy

By placing an order through Mientjes Closet, you acknowledge that you have read, understood, and accepted the terms outlined in this Return & Refund Policy.

When completing a purchase, you agree to:

  • Comply with the return and refund conditions described below

  • Follow the return request process provided by our customer support team

  • Accept that this policy, together with order records and shipment information, may be used as evidence in the event of a payment dispute or chargeback

Returns

We want you to be happy with your purchase. If you are not fully satisfied, eligible items may be returned within 30 days of delivery.

Return Requirements

To be eligible for a return, products must:

  • Be unworn, unused, and unwashed

  • Be returned in their original condition

  • Include original tags and packaging where applicable

  • Show no signs of excessive use, damage, or alteration

Customers are responsible for return shipping expenses unless otherwise stated.

Once a return arrives at our facility, it will be inspected before approval. Items that do not meet the return requirements may be rejected.

How to Start a Return

To request a return, please contact our support team within 30 days of receiving your order.

Email: info@mientjescloset.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • Reason for the return

  • Full name used on the order

  • Shipping address

  • Photos if the item arrived damaged or incorrect

After reviewing your request, we will provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

For your protection, we recommend using a tracked shipping service and retaining proof of postage until the process is complete.

Damaged, Incorrect, or Defective Products

If your item arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery.

Please send:

  • Order number

  • Description of the issue

  • Clear photos showing the problem

After reviewing the information, we may offer:

  • A replacement item

  • A store credit

  • A refund where appropriate

Depending on the situation, we may not require the item to be returned.

Replacement orders are typically processed within 7–14 business days after approval.

Lost Shipments

If your package has not arrived and appears to be lost during transit, please contact us as soon as possible.

Our team will work with the shipping carrier to investigate the shipment. If the package is confirmed lost, we will arrange an appropriate resolution, which may include a replacement or refund.

Incorrect Address, Refused Deliveries, and Unclaimed Packages

Customers are responsible for ensuring that shipping information is accurate at checkout.

If a package is:

  • Refused upon delivery

  • Returned due to an incorrect address

  • Left unclaimed by the recipient

Any shipping, handling, return, or administrative costs incurred may be deducted from the final refund amount.

Order Cancellations

Orders may be canceled only before they have entered processing or shipment.

If you wish to cancel an order, please contact us immediately at:

info@mientjescloset.com

Once an order has been dispatched, cancellation is no longer possible. In that case, you may request a return after delivery according to this policy.

Refund Process

Once your approved return has been received and inspected, we will notify you regarding the outcome.

Approved refunds are generally processed within 5–10 business days. Depending on your payment provider, additional time may be required before funds appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Payment Disputes and Chargebacks

If you experience any issue with your order, we encourage you to contact our support team before opening a payment dispute.

In the event of a chargeback or claim, we reserve the right to provide supporting documentation to payment providers, including:

  • Order confirmations

  • Shipment tracking information

  • Customer communications

  • Delivery confirmation records

Our goal is always to resolve concerns fairly and efficiently through direct communication.

Additional Return Information

Please note:

  • Return shipping costs are generally the responsibility of the customer.

  • Returned items must meet all eligibility requirements.

  • Items returned in used, damaged, or unsanitary condition may not qualify for a refund.

  • Processing times may vary during peak seasons or promotional periods.

  • International returns may be subject to customs processing and transit delays outside our control.

Contact Us

If you have questions regarding returns, refunds, exchanges, or order issues, please contact us:

Mientjes Closet
Email: info@mientjescloset.com

Our customer support team is happy to assist you.